Replacement and Refund Policy

 

Replacement and Refund Policy:

 

General Return Policy:

Clothing: 5 Days From date of delivery
Watches:  5 Days From date of delivery
Shoes: 5 Days From date of delivery

Replacement and Refund Terms and conditions:

  1. Policy Variation: Our replacement and refund policy may vary depending on the product category. Some products may not be eligible for returns or replacements due to their nature.

  2. Product Page Information: For detailed information about the shipping and return policies specific to each product, please refer to the respective product page. We provide comprehensive details to ensure better understanding and a hassle-free shopping experience.

  3. Replacement: If you would like to exchange an item for a different size or color, please contact our customer support team. We will do our best to accommodate your request, subject to product availability.
  4. Refund: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 7 business days.

  5. Damaged or Defective items: If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly. To Proceed with a return, we may require a video showing defectiveness of the product.

  6. For any applicable Return or Replacement, you can reach out to us using the Contact us Page or WhatsApp Us Clicking here

 

    At Addax, our ultimate goal is to provide you with quality products from top brands at the most affordable prices. We prioritize customer satisfaction and strive to offer an excellent shopping experience. If you have any questions or concerns regarding our shipping and return policies, please feel free to reach out to our customer support team. We are here to assist you and ensure your complete satisfaction.

    Note: The information provided above is a general overview of our shipping and return policies. Please refer to the specific details mentioned on the product page for accurate and up-to-date information.